Return Policy
At Hobbies and Experiments, we are committed to ensuring that our customers are completely satisfied with their purchases. If you are not satisfied with your purchase for any reason, you can return it for a full refund within 14 days from the purchase date (UK) and 30 days from the purchase date (International).
Damaged or Faulty Items
In the unlikely event that you receive a damaged or faulty item, we will gladly offer you a replacement or a full refund at no cost to you. Simply contact us at [Company Email] within 14 days of receipt of the item, and we will guide you through the return process.
Return Process
To return an item, please follow these steps:
- Contact us at [Company Email] to request a return.
- Pack the item securely in its original packaging, if possible.
- Enclose a copy of the original invoice or a note with your name, address, and order number.
- Ship the package to the following address: [Return Address]
Refunds
Refunds will be processed within 5-7 business days of receipt of the returned item. The refund will be credited to the original method of payment. If the original payment method is no longer available, we will issue a store credit for the full purchase amount.
Shipping Costs
Shipping costs for returns are covered by [Company Name] in the case of damaged or faulty items. If you are returning an item for any other reason, you will be responsible for the shipping costs.
Contact Us
If you have any questions or concerns about our Return Policy, please do not hesitate to contact us here. We are always here to help!